FQA 

Q1

How do I contact STAR ANIMATION for parts and technical support?

STAR ANIMATION China office is open Monday to Saturday from 8:15 am to 5:30 pm EST. Our contacts are: TEL:+8618826035761     Email: service@zsstar.net      Fax: +86-760-23883287

Q2

I want to buy a part, how do I order?

Contact us by email with your parts request. To save time, please include the model number of the part you need. For motors and sensors, provide a complete model number(labeled on the part). It is important to provide the voltage of the motor as well to ensure we deliver the right part to you. If you cannot find what you are looking for on our website, contact us! 

Q3

What if you are out of stock?

We do our best to keep sufficient stock to meet all requirements but if we are unable to fulfill your order right away we will advise you of any expected delay. You can then decide whether to wait for your order or order at a later time. 

Q4

How long will it take to receive my order?

The delivery time of your order will largely depend on availability and the type of item you order.

Q5

Where can I check my order status and details?

You may contact us at any time by phone or email to obtain the latest order status.Please include your invoice reference number.

Q6

Which courier do you use for shipping?

We are depend on what you need. You can ask us to send it by your own prefer red courier such as DHL or TNT and if you have an account with them, just provide us with your account number and we will handle the rest. For bulky and heavy shipments, to save cost on shipping, we advise you contact us for other shipping methods. If you have any other requirements regarding shipping please let us know when you place your order. 

Q7

Returns, Repairs 

We can only consider returns if the part is shown to be faulty or if the wrong part is shipped. We will look at all requests on a case by case basis. Contact us with the full details of your purchase and we will help you from there. If you have a part that needs to be repaired,contact us first for email or fax (+86-760-23883287)

Q8

What is STARANIMATION warranty policy? 

STAR ANIMATION games have a 6-month warranty period from the shipping date. OEM/video games have a 3-month warranty period from the shipping date. If you have any question feel free to contact us via Email including machines’ video and photos.

Part & Service Department Contact info 


- China Support Center

    Monday to Saturday

    8:15 AM – 5:30 PM GMT

     TEL:  +86 18826035761

     Email : service@zsstar.net

     (fax) : (+86-760-23883287)

     Contact : Cindy 

 Shipping information 

 All machines are manufactured from our factory in China and shipped from Zhongshan /Shenzhen port Incoterm EX WORKS. 

● You can choose to use your own preferred forwarder for shipping arrangements. 

● In such cases, please inform your sale representative and provide them with your forwarder’s information.